1. Who we are
Assura Motor Group (“Assura Motor Group”, “we”, “us” or “our”) provides vehicle replacement and accident claims management services. We are the data controller responsible for your personal data. If you have any questions about this policy, contact us at claims@assuramotorgroup.co.uk.
2. Information we collect
We may collect and process the following categories of information:
- Identity and contact details — your name, address, email address, telephone number and date of birth.
- Accident and vehicle details — information about the incident, the vehicles involved, registration numbers, driving licence details and insurance information.
- Claim documentation — photographs, correspondence, repair estimates, hire agreements and any supporting evidence you provide.
- Technical data — IP address, browser type and usage data collected automatically when you visit our website.
3. How we use your information
We use your personal data to:
- Assess, manage and progress your claim;
- Arrange a replacement vehicle, recovery, storage and repairs;
- Recover our costs from the at-fault party’s insurer;
- Communicate with you about the status of your claim;
- Meet our legal, regulatory and contractual obligations.
4. Lawful basis for processing
We rely on one or more of the following lawful bases: performance of a contract with you, compliance with a legal obligation, our legitimate interests in managing and recovering claims, and, where required, your consent.
5. Sharing your information
We may share your data with third parties where necessary to deliver our services, including insurers, solicitors, engineers, repairers, vehicle hire providers, recovery agents and credit reference or fraud-prevention agencies. We require all third parties to respect the security of your data and to treat it in accordance with the law.
6. Data security and retention
We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss or misuse. We retain your information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements.
7. Your rights
Under UK data protection law you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, contact us at claims@assuramotorgroup.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
9. Contact us
For any questions about this policy or how we handle your data, please email claims@assuramotorgroup.co.uk or call 0203 633 7696.
